Responsible for assisting F&B Leadership by performing various office support duties (clerical, secretarial, and administrative) to ensure office operates efficiently; generates specific reports and initiates a variety of special projects, including retaining new and existing clients and creating banquet event orders (BEOs) for banquet reservations

• Schedules appointments with perspective clients and greets upon arrival.

• Leads property tours and shares other features and amenities of Belterra Park.

• Provides pertinent information to perspective clients including menus, pricing, AV, rentals, and room rates.

• Receives, answers, screens, and routes all banquet sales phone calls and uses appropriate message display.
• Makes prospect calls for new business as assigned by leadership.
• Performs clerical work as assigned, including maintenance and holding of documents or files.

• Generates BEOs and contracts, which accurately reflect client’s request and submits for final approval from F&B Leadership .

• Communicates and follows through to ensure that all changes are being fulfilled according to the client’s specifications for upcoming events.

• Types correspondence, memos, file documents, etc.; copies and distributes such documents to proper recipients.

• Prepares reports and/or special projects, which may include prospect logs, lost business logs, data collection, coordination, final copy preparation, distribution, etc.

• May perform time and attendance and supply ordering duties for assigned department.

• Liaison between client and Banquet/Culinary Team, specifically ensuring all complaints and requests are handled efficiently, professionally and in a timely manner.

• Liaison between client and other in-house departments.

• Provides general administrative support to guests i.e. making copies, collating meeting materials, sourcing office supplies on short notice, taking messages and delivering to guests in meeting rooms.

• Attends Weekly BEO Meeting and keeps minutes of meeting.

• Designated point of contact for all internal/external events and responsible for coordinating room reservations,  set-up, F&B requests, and partnerships with other in -house departments.

• Communicate group sales calendar to keep all aligned on a weekly basis.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Ability to use all required office equipment in an effective and efficient manner.
• Ability to review and route all necessary documentation, type and review correspondence, etc.
• Ability to communicate effectively with outside contacts, customers, and all levels of employees.
• Ability to effectively and efficiently move around all work areas.
• Must be flexible to work varying shifts and time schedules as needed.
• Machines and equipment used, but not limited to, include computer, word processing applications, fax, copier, scanner, wireless radio (walkie-talkie), and multi-line phone.

JOB QUALIFICATIONS

• Typing and computer skills required.
• Strong detail-oriented organization skills.
• Knowledge of and ability to operate at least one of the following office systems: Microsoft Office, Delphi, and AS/400 office system.
• Ability to initiate, follow-up on, and complete special projects as assigned.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

This knowledge and these abilities are typically acquired through a minimum of two years of  administration or related experience.

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.