Under general supervision, the VIP Attendant maintains the cleanliness of the VIP Lounge and ensures adequate stock levels of food, condiments and supplies. VIP Lounge Attendants are part of the Ladies & Gents of Belterra Park program.
The Ladies and Gents of Belterra Park will represent and highlight the Pinnacle/Ameristar brand by offering a continuous entertainment experience for Belterra Pak guests and the general public through beverage service, entertainment routines, modeling and public relations activities.
Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Attendant functions, and for being able to answer general questions regarding the property.
Maintain a well-groomed, neat and clean appearance, in accordance to the requirements of the Ladies & Gents of Belterra Park contract.
Models, appears in television, radio, and print (including billboards) advertisements and performs public relations activities.
Performs individual or group entertainment routines similar to a Las Vegas presentation at designated Property or off-Property locations.
Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Acknowledge guest when entering lounge and within 1 minute of being seated.
Recognize guests with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities.
Assist guests with beverage and food selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.
Accurately enter guest order information into POS screen in a timely manner.
Take beverage and food orders from serving staff or directly from patrons.
Adhere to company policy by measuring all drinks and using a jigger.
Adhere to benefits pertaining to Owners, Elite and Preferred card membership.
Accurately account for and collect payment for all drink orders through POS system in a timely manner.
Pour and serve wine, and bottled or draft beer. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Deliver beverage and food orders to guests throughout assigned section in a timely manner.
Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests; to provide superior beverage services; and to ensure guests ordering and consuming alcoholic beverages are at least 21 years of age.
Discretely clear individual settings from guest tables as each course is completed.
Maintain dining room by collecting used glassware, silverware, dishes, ashtrays and debris.
Assist with BOH kitchen staff stocking plates, napkins, and silverware on the food bar during meal periods.
Provide amenities to guests such as matches and ashtrays.
Clean, organize and stock service area/bar with supplies such as coffee, coasters, glassware, ashtrays and alcohol using a par sheet to keep supplies to designated par.
Clear, clean, stock and set up dining room tables and bar to VIP standards.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.
Clean glasses, utensils, and bar equipment. Arrange bottles and glasses to make attractive displays.
Clean bars, work areas, and tables. Order or requisition liquor and supplies.
Slice and pit fruit for garnishing drinks.
Required to participate in wearing special event uniforms provided for Holidays and other special occasions deemed by management.
Carry out and follow through with preparation and other requirements of all event requests, on and off property.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as they are scheduled.
Carry out duties with attention to detail, sanitation and safety.
Complete opening, closing and other side duties as assigned by the supervisors.
Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the abilit
Perform all job functions assigned by management in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
JOB QUALIFICATIONS
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.