The incumbent in this position will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Park Gaming.

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.).
• Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
• Manages, handles and resolves player problems.
• Responsible for maintaining goodwill with all guests.
• Ensures guests are aware of events, promotions and entertainment and responds guests accordingly.
• Provides complimentary according to established guidelines and sound business practices.
• Complies with state and local regulatory requirements.
• Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
• Leverages property amenities/programs to targeted players.\
• Utilizes the player computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works with team members to achieve common goals.
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentially of all players accounts.
•  Maintains security and confidentiality of files record and lists.
• Incumbent is not permitted to accept gratuities.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Sales Excellence: Leveraging sales techniques to maximize performance.
• Passion for Service:  Internally motivated to graciously serve, delight and build player loyalty.
• Drive: Harnessing energy and passion to excel.
• Customer / Commercial / Market Awareness:  Anticipating and listening to customer needs / looking outside our world.
• Influence:  Engaging others to succeed.
• Professional Excellence:  Applied functional / business knowledge; professionalism, composure, effectiveness.

JOB QUALIFICATIONS

• One to three years’ experience casino/hotel, customer service, host, or telemarketing experience required.
• College degree or equivalent experience preferred but not required.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent oral and written communication skills.

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.