The Hotel Guest Service Agent is responsible for providing superior service to both the internal and external customer. They are also responsible for the duties, functions, and tasks of the Front Desk and Bell areas to ensure guest satisfaction.

• Provides superior guest service, positively interacts with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members.
• Adhere to established department and property policies and procedures regarding guests service standards.
• Assigns guest accommodations in accordance with current procedures.
• Assist guests with luggage storage, scooter and wheelchair rental.
• Handles assigned bank properly and performs account postings.
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the daily operation of the Front Desk.
• Compute bill, collect payment, and make changes for guests.
• Make, modify, cancel, extend, and confirm room reservations for guests.
• Processes guest accounts upon checkout in an efficient and accurate manner.
• Maintains guest relations in a positive manner. If unable to satisfy guests' concerns, refers guest to appropriate personnel.
• Maintain ongoing knowledge of all Belterra Casino Resort services and entertainment opportunities.
• Answer call inquiries pertaining to hotel services, shopping, dining, and travel directions for property including but not limited to: Belterra, Belterra Park, and the Ogle Haus.
• Complete regular operational duties as assigned by Hotel Leadership, including, but not limited to, sorting incoming mail and packages, completion of daily reports, maintain public areas including the lobby, business center, and bell desk.
• Perform additional duties not listed above as assigned by Hotel Leadership.

• Ability to use all equipment associated with the position, including, but not limited to: keyboards, telephones, multi-line telephone system, fax machines, copiers, printers, bell carts, scooters, and wheelchairs.
• Ability to communicate effectively at all times with guests, as well as all levels of team members.
• Ability to move around the Front Desk effectively, pull up portfolios, reach across counter for guest transactions.
• Ability to effectively use a computer to access, understand and input guest information.
• This position is, at times, subject to crowds and noise severity that is dependent upon guest volume.
• Must be flexible to work varying shifts and time schedules as needed.
• Must be willing to work independently with minimal supervision, as needed.
• High School Diploma or GED equivalent.
• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Effective communication and guest service skills.
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations
• Must be at least 18 years of age.
• Must be flexible available flexibility, especially on weekends. 

The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience. 

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.