• Provides superior guest service, positively effects interactions with guests and team members and has the resiliency to deal with all types of situations in an energetic 24/7 environment.   
• Cleans hotel rooms, hallways, linen rooms and storage areas in the hotel towers, as directed.
• Maintains and cleans all equipment used throughout the course of a shift, as directed.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Reports all safety hazards or maintenance deficiencies for proper handling.
• Abides by all security measures.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies.
• Ensure the qualities of the rooms are upheld by producing the best service.
• Assisting the Houseperson on department projects, as needed.
• May help provide training to new team members related to job duties.

Required Knowledge and Skills

• Ability to clean as directed at an acceptable performance rate. 
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations, if required.
• These skills and abilities are typically acquired through two months of on-the-job training.

Required Natural Behaviors

• Ability to sustain a high level of confidentiality and professionalism.
• Ability to take a proactive and strategic approach to dealing with guest inquiries and complaints. 
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented.
• Must be available to work some nights, weekends and holidays.  

Required Education and Work Experience

• High School Diploma or equivalent preferred.
• Six (6) months previous cleaning and/or hotel housekeeping experience preferred.

At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.                                           

Ameristar Casino Kansas City is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Ameristar Kansas City

3200 North Ameristar Drive

Kansas City, MO 64161

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.