The incumbent in this position is responsible for providing superior service to both the internal and external customer.  The incumbent is also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Performs cleaning in all rooms hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards.
• Removes used laundry and trash from room.
• Assists guests with questions or problems, ensuring guest satisfaction.
• Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards.
• Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.
• Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed.
• Ensure the 3-month rotation of the mattresses, drapes and furniture is completed.
• Assists in department projects, as needed.
• Ensure the maid closets are maintained cleaned and organized.
• Assists in cleaning rooms as needed.
• Ability to verify orders arriving to ensure the full order was delivered.
• Ensure a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.

• Demonstrated knowledge of housekeeping practices and procedures.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• This position operates in a working environment that is subject to varying noise levels, crowds, smoke and ozone machines the severity of which depends upon business volume.
• Ability to communicate effectively with guests as well as all levels of employees.
• Ability to clean rooms and replenish soft and hard supplies.
• Ability to effectively and efficiently move from floor to floor as needed.
• This position requires physical mobility and the ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed.
• Must be willing to work varying shifts and time schedules as needed.
• Must be at least 18 years of age. 

These skills and abilities are typically acquired through one year’ progressive experience in hotel housekeeping, as well as stock and inventory experience. 

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.