The incumbent in this position is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages on assigned shift, while providing extraordinary guest service to ensure established guidelines comply with all internal and external regulatory directives and laws.

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.

Creates an atmosphere that induces guests to have River Downs as their gaming and entertainment of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide extraordinary guest service.

Hires, trains, motivates, evaluates and manages staff in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.

Establishes and maintains departmental objectives, standards, guidelines and budget to ensure proper management of department functions.

Monitors and evaluates the activities and operations of credit and collections to ensure achievement of financial, policy and regulatory objectives.

Monitors and evaluates the activities and operations of cashiers to ensure achievement of financial, policy and regulatory objectives.

Makes recommendations of disciplinary action to the Cage & Credit Manager.

ESSENTIAL FUNCTIONS

Works with Cage & Credit Manager to remedy customer problems and complaints, ensuring courteous, friendly service.

Approves permanent check-cashing limits of River Downs customers within designated limits and according to criteria in order to allow qualified customers to have convenient access to funds, with the objective of encouraging greater gaming activities.

Maintains contact with Security and Surveillance Departments and the bank to locate variances and ensure proper handling of monies.

Analyzes various sources of data from credit bureaus, central credit, telephone or personal contact, and gaming history, in order to grant and collect credit with minimum risk for default, while maximizing the potential for customers to engage in gaming activities.

PREFERRED KNOWLEDGE, SKILL AND ABILITY:

• Ability to effectively communicate with customers, outside contacts, and all levels of employees.
• Ability to review and comprehend all necessary documentation.
• Ability to observe and direct actions of subordinates.
• Ability to use computer, keyboard, and similar equipment.
• Must be flexible to work varying shifts and time schedules as needed.
• This position operates in a working environment that is subject to varying levels of crowds, noise, the severity of which depends upon customer volume.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Knowledge of cashier’s operations.
• Knowledge of gaming control regulations and the legal aspects of credit rating systems and laws.
• Understanding of legal, banking and accounting issues important.
• Proven financial and budgeting control skills.
• Strong communication skills.
• Must be twenty-one (21) years of age or older.
• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

These skills and abilities are typically acquired through a Bachelor's Degree in Business, Accounting, or closely related field, and/or a minimum of five year’s experience in cashier/credit/collections operations or overall gaming operations with two years in a managerial capacity.

The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.

Belterra Park Gaming is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

Belterra Park Gaming

6301 Kellogg Rd

Cincinnati, OH 45230

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.