Boyd Gaming

BANQUET CAPTAIN

Requisition ID
2021-44699
Property
BELTERRA CASINO RESORT
Category
Food & Beverage
Position Type
Full-Time

What would I be doing?

The Banquet Captain performs as a lead member of our guest service staff at all banquet, meeting, and convention center events involving food and/or the use of our convention space. The Banquet Captain is responsible for providing superior service to both our internal and external customers, including promptly meeting, greeting, and seating our guests, leading service, and coordinating other members of the service team to ensure timely and courteous service based on our guests’ needs.

 

The Banquet Captain is generally expected to: 

  • Deliver exceptional internal and external guest service “the Pinnacle Way” by ensuring every interaction includes our Six Core Service Standards: 
  • Look sharp; smile & greet our guests.
  • Be friendly, polite & use courteous language.
  • Provide especially timely & knowledgeable service and then some!
  • Always find solutions to our guests’ problems.
  • Use our guest’s name when appropriate.
  • Thank our guests and invite them back. 
  • Ensure guests are greeted and directed to tables which are set and ready and where food service can be provided in an orderly manner.
  • Lead banquet, meeting, and convention service consistent with expectations of and directions from the Banquet Manager.
  • Work with, assist with training, and coordinate service staff to insure all internal and external guest service is provided “the Pinnacle Way.”
  • Work with Sous Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are handled properly, in order to ensure highest levels of guest satisfaction.
  • Open and close work area at scheduled times; ensure full preparation for all service, operations, or functions; ensure cleanliness of company assets; and monitor and ensure security of company assets.
  • Coordinate wait staff and bus-person activities; coordinate room setup with stewards; and oversee placement of buffets, risers, head tables, etc.
  • Communicate frequently and accurately with the Banquet Manager / Banquet Director to help insure the effective operation of the banquet group, including information related to all shift activities, guest service provided by team members, guest service successes, and suggestions for the improvement of guest service.
  • Assists the Banquet Manager / Banquet Director on an “as-needed basis” with various administrative tasks, including scheduling, tracking attendance, etc.           

WORKING CONDITIONS/ESSENTIAL FUNCTIONS: 

  • This position is subject to varying levels of crowds, noise, and smoke, the severity of which depends upon customer volume and activity.
  • Ability to provide superior service, including communicating effectively with all customers and coworkers.
  • Ability to transport trays and/or plates (which may weigh up to 50 pounds) throughout the banquet area, as well as to serve food items and beverages.
  • Ability to review and comprehend necessary documentation.
  • Ability to take orders accurately, recite specials, and direct a guest’s attention to specific items on the menu.
  • Ability to stand, walk, and bend throughout an eight-hour shift.
  • Ability to effectively and efficiently move throughout the banquet and kitchen area.

What are we looking for?

Experience waiting tables, including regularly acting as a lead server for banquet or catering events or facilities. These skills and abilities are typically acquired through minimum of three years’ progressive food and beverage experience. Prior banquet or convention experience preferred.

What would it be like to work at this property?

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

 

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

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