Under general supervision, prepares and serves menu items to guests and processes all sales transactions.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Deliver internal and external guest service the Belterra Park Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Responsible for learning and being familiar with all of Belterra Park's room outlets, Cashier functions, and for being able to answer general questions regarding the property.
Provide superior guest service by positively affecting interactions with guests and team members.
Inform guests of restaurant specials, feature items and personal favorites.
Assist customers in the selection and purchase of menu items.
Work in cooperation with other service personnel to provide a high quality of service.
Prepare a variety of food & beverage orders according to established recipes and outlet standards.
Accurately account for and collect payment for all drink orders through POS system in a timely manner.
Ensure outlet is setup, maintained and stocked according to established standards, continuously making sure all areas are clean and organized.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Carry out duties with attention to detail, sanitation and safety.
Ensure dining and serving areas are set up and maintained according to standard.
Responsible for ensuring proper cleaning and storage of dishware, utensils and equipment at the end of the shift.
Maintain a well-groomed, neat and clean appearance.
Observe and adhere to Health Department regulations regarding food handling, storage and cleanliness of work environment.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines describes in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform other duties as assigned by management.
These skills and abilities are typically acquired through at least 6-months on-the-job training or experience directly related to the accountabilities specified.
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.