Under general supervision, the Stadium Food Server obtains guest food and beverage orders, while ensuring accurate and timely service of all orders by working with kitchen personnel. Stadium Food Servers are part of the Ladies & Gents of Belterra Park program. The Ladies and Gents of Belterra Park will represent and highlight the Belterra Park brand by offering a continuous entertainment experience for Belterra Pak guests and the general public through beverage and food service, entertainment routines, modeling and public relations activities.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Deliver internal and external guest service the Belterra Park Way: Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Responsible for learning and being familiar with all of Belterra Park's room outlets, Server functions, and for being able to answer general questions regarding the property.
Maintain a well-groomed, neat and clean appearance, in accordance to the requirements of the Ladies & Gents of Belterra Park contract.
Models, appears in television, radio, and print (including billboards) advertisements and performs public relations activities.
Performs individual or group entertainment routines similar to a Las Vegas presentation at designated Property or off-Property locations.
Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Obtain food and beverage orders from guests. Ensure guests’ ordering and consuming alcoholic beverages are at least 21 years of age.
Provide superior guest service by positively affecting interactions with guests and team members.
Maintain knowledge of menu offerings to answer guest questions and provide suggestions.
Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.
Accurately account for and collect payment for all drink orders through POS system in a timely manner.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts and brewing coffee. Garnish and decorate dishes in preparation for serving.
Serve food and beverages to guests, and prepare or serve specialty dishes at tables as required. Followed by monitoring your tables for cleanliness.
Check with guests to ensure they are enjoying their meals and take action to correct any problems.
Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, cream, condiment and napkin containers.
Check all supplies, ensuring adequate stock levels, restocking all necessary items.
Assist with overall dining service and ensure dining and serving areas are set up and maintained according to standard.
Required to participate in wearing special event uniforms provided for Holidays and other special occasions deemed by management.
Carry out and follow through with preparation and other requirements of all event requests, on and off property.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as they are scheduled.
Carry out duties with attention to detail, sanitation and safety.
Complete opening, closing and other side duties as assigned by the supervisors.
Collect and accurately report tips at the end of the assigned shift.
Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
Maintain a well-groomed, neat and clean appearance.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform all duties as assigned by management.
These skills and abilities are typically acquired through at least 1-year experience directly related to the accountabilities specified.
The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.